For the unexpected.
Life doesn’t always go to plan. A change in circumstances, an unexpected vehicle breakdown or other events can have a financial impact.
better finance™ can help you understand selected insurance products from Provident Insurance, including CreditCare Insurance, Mechanical Breakdown Insurance and Guaranteed Asset Protection (GapCover).
Each product works differently, so it’s important to understand the cover, conditions, limits and exclusions before deciding whether it’s right for you.
Explore insurance options
CreditCare Insurance
Designed to help with your loan repayments if you experience financial loss following certain insured events.
Find out about CreditCareMechanical Breakdown Insurance
Cover for the cost of sudden or unforeseen mechanical or electrical breakdown of covered vehicle components.
Find out about Mechanical Breakdown InsuranceGuaranteed Asset Protection — GapCover
Designed to help cover a financial shortfall if your vehicle is declared a total loss.
Find out about GapCoverCreditCare Insurance
Things can change during the life of a loan. An accident, illness, hospitalisation or disruption to your income can affect your ability to keep up with your regular repayments.
Provident CreditCare Insurance is designed to cover some or all of your loan repayments if you suffer financial loss as a result of an insured event covered by your policy.
Depending on the cover you have, insured events can include:
- accident
- illness
- hospitalisation
- bankruptcy
- income disruption, including redundancy, suspension due to industrial action or business interruption.
CreditCare also includes a death benefit which pays the outstanding balance of the credit contract in the event of death during the policy term.
Understanding your CreditCare cover
The events covered, along with the applicable conditions, limits and exclusions, depend on the cover you select.
For full details, refer to Provident’s current Key Benefits, Features and Exclusions information and CreditCare Policy Booklet.
Mechanical Breakdown Insurance
Modern vehicles have thousands of mechanical and electrical components, and sometimes things go wrong.
Provident Mechanical Breakdown Insurance covers your vehicle against the cost of sudden or unforeseen mechanical or electrical breakdown, subject to the cover, conditions, limits and exclusions of your policy.
Provident has cover options for petrol and diesel vehicles, as well as electric and hybrid vehicles.
Petrol and diesel vehicles
Pinnacle Cover
Offers additional mechanical and electrical breakdown benefits, features, options and claim terms. It is designed for newer and lower-mileage vehicles.
Classic Cover
Provides mechanical and electrical breakdown cover and is particularly suited to older or higher-mileage vehicles.
Both Pinnacle and Classic Cover are available for 1, 2 or 3 years, subject to the vehicle qualifying for the cover selected.
Electric and hybrid vehicles
EV Shield
Provides breakdown cover for electric vehicles, including the traction battery.
Hybrid Shield
Provides breakdown cover for hybrid vehicles, including the traction battery.
EV Shield and Hybrid Shield are available for 1, 2 or 3 years, subject to the vehicle qualifying for the cover selected.
Other features
Depending on the policy selected, Provident Mechanical Breakdown Insurance includes features such as:
- cover for parts and labour for approved claims
- emergency breakdown assistance
- NZ Roadside Assistance
- allowances for specified costs associated with an approved breakdown claim.
Understanding your Mechanical Breakdown cover
The cover available depends on the vehicle and policy selected. Vehicle eligibility, claim limits, excesses, servicing requirements and exclusions apply.
Your policy documentation sets out the cover that applies to your vehicle. For full details, refer to Provident’s current Key Benefits, Features and Exclusions information and the relevant Policy Booklet.
Guaranteed Asset Protection — GapCover
If your vehicle is written off as a total loss, the amount paid by your comprehensive motor vehicle insurer may not always cover your full financial position.
Provident GapCover is designed to help cover the difference between your comprehensive vehicle insurance payout and:
- the balance outstanding on your credit contract if your vehicle is financed; or
- the original purchase price you paid for the vehicle if it was purchased with cash.
The cover that applies depends on the GapCover option selected and is subject to the limits, conditions and exclusions of the policy.
Special Benefits
Additional Special Benefits cover may also be selected. This is designed to reimburse certain associated incidental costs following an accepted claim, subject to the policy terms.
Understanding your GapCover
GapCover works alongside your comprehensive motor vehicle insurance and does not replace it.
For full details of the cover, including applicable limits, conditions and exclusions, refer to Provident’s current Key Benefits, Features and Exclusions information and GapCover Policy Booklet.
Know what’s covered — and what isn’t
Insurance policies have conditions, limits and exclusions, and these vary depending on the product and cover selected.
The information on this page is an overview only. Before taking out a policy, make sure you understand:
- what your policy covers
- when that cover applies
- the applicable claim limits and excesses
- any eligibility or servicing requirements
- what isn’t covered
- what you need to do if you need to make a claim.
Provident’s Key Benefits, Features and Exclusions information provides an overview of each product, while the relevant Policy Booklet contains the full terms, conditions and exclusions.
Need to make a claim?
Claims are handled directly by Provident Insurance.
In most cases, the first step is to call Provident Claims on 0800 676 864. A claims specialist will explain the process and what information is required.
Provident Claims 0800 676 864Mechanical Breakdown Insurance claims
Contact Provident before repairs are undertaken. Provident will advise the nearest Authorised Repair Facility and the process to follow.
Repairs relating to a claim need to be authorised by Provident before they are started. You may also be asked to provide copies of servicing invoices.
CreditCare and GapCover claims
Contact Provident Claims to lodge your claim and request the appropriate Claim Form. Provident will let you know what supporting information is required.
Want to understand your insurance options?
Our team can help you understand the Provident Insurance options available to you and the information you should consider before making a decision.
Important information
The information on this page provides a general overview of selected Provident Insurance products only. Cover is subject to the terms, conditions, limits and exclusions of the relevant policy.
Please refer to the current Provident Insurance Key Benefits, Features and Exclusions information and Policy Booklet for full product details.